Shop Confidently With Our Refund Assurance

1. Refund Policy

At Rosopl, your satisfaction is important to us. If a purchase does not meet your expectations, you may request a refund by following the terms outlined below.

1.1 Refund Eligibility

• Products must be returned unused and in original condition.
• Refund requests must be made within 30 days of delivery.
• A valid proof of purchase is required.
• Returned shipments must include a working tracking number.

1.2 Non-Refundable Items

• Consumable or limited-lifespan products.
• Digital goods or electronic gift cards.
• Custom or personalized items.
• Products labeled as Final Sale.
• Damage caused by misuse or improper handling.

1.3 Refund Processing

Once the return is received and inspected, refunds are issued within
7–10 business days.
Approved refunds are sent back to the original payment method, followed by email confirmation.

1.4 Shipping & Fees

• Initial shipping fees are non-refundable unless the error was on our end.
• Return shipping costs are the customer’s responsibility unless the item was defective or incorrect.
• Restocking fees may apply and will be disclosed prior to approval.

2. Order Cancellations

Order cancellations are possible only under the conditions below.

2.1 Cancellation Terms

• Requests must be made before processing or shipment.
• Personalized items cannot be canceled once production has started.
• Shipped orders cannot be canceled but may be returned after delivery.

2.2 How to Cancel

To request a cancellation, please contact us via our Contact Us page. Our support team will assist you promptly.

2.3 Cancellation Fees

• Orders already shipped follow the return policy.
• Return shipping costs apply once dispatch has occurred.

3. Exchanges

If you receive an incorrect or defective product, we will provide a replacement at no extra cost.
Please notify us within 7 days of delivery.

3.1 Exchange Conditions

• Items must be unused and returned in original packaging.
• Exchanges depend on product availability.
• Prepaid return labels are provided when the issue is our responsibility.

4. Customer Support

For help with refunds, cancellations, or exchanges, please contact us through our Contact Us page.